Refund policy
Return & Refund Policy
We want you to be satisfied with your purchase from Variation_Mart. If there is a problem with your order, please contact us as soon as possible so we can help.
Damaged, Defective, Incorrect, or Missing Items
Please contact us within 30 days of delivery if your item arrives damaged, defective, incorrect, or with items missing from the package.
To help us resolve the issue, we may ask you to provide:
- Your order number
- A description of the problem
- Clear photos or video showing the item, packaging, and issue
Depending on the circumstances, we may provide a replacement, partial refund, or full refund.
Lost or Significantly Delayed Orders
If tracking indicates that your order has been lost or has experienced an unusually long delay, please contact us so we can investigate the shipment and determine the appropriate resolution.
Returns
Please contact us before returning any item. Do not send products back to the shipping address shown on the package unless we specifically instruct you to do so.
Approved returns must generally be unused, in their original condition, and include the original packaging when reasonably possible.
Unless the product was damaged, defective, incorrect, or otherwise our responsibility, the customer may be responsible for return shipping costs.
Change of Mind / Incorrect Selection
Returns or refunds are not guaranteed for change-of-mind purchases or when the customer orders the wrong product, color, quantity, or variation. Please review your order carefully before completing checkout.
Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address. Refunds or replacements may not be available when an order cannot be delivered because an incorrect or incomplete address was supplied.
Cancellations
If you need to cancel an order, contact us as soon as possible. Once an order has entered processing or has shipped, cancellation may no longer be possible.
Refund Processing
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Contact Us
For return, refund, or order assistance, please contact us through the contact information provided on our website. Please include your order number so we can assist you more quickly.